Accessibility Policy

ACCESSIBILITY POLICY

At Ecoportatil, we believe that web accessibility is not an option, but a fundamental responsibility. For this reason, we have designed and developed https://ecoportatil.es/ to ensure that all people, regardless of their physical, sensory, or cognitive abilities, can access, navigate, and interact with our content independently and efficiently.

Our goal is to offer a digital experience that respects users’ functional diversity, removing technological barriers and ensuring equal opportunities in access to the information and services we provide.

Regulatory framework and inclusive design principles

The development and maintenance of our website are based on strict compliance with current Spanish regulations, specifically Royal Decree 1112/2018, on the accessibility of websites and mobile applications in the public sector, adaptable to the private sector as a quality standard.

In addition, we adopt the international guidelines established in the Web Content Accessibility Guidelines (WCAG 2.1), developed by the World Wide Web Consortium (W3C), implementing AA-level conformance criteria across all critical areas of the site.

Our guiding principles are:

• Perceivability: information and interface components are presented so they can be perceived by all users, offering text alternatives for non-text content and ensuring appropriate contrast.
• Operability: all navigation components and features are operable via keyboard, without requiring the use of a mouse exclusively, and respecting adjustable interaction times.
• Understandability: the content is clear, consistent, and predictable, making intuitive navigation easier and reducing the likelihood of errors in forms and interactions.
• Robustness: our code is compatible with current and future assistive technologies, ensuring correct interpretation by screen readers, adapted browsers, and other support devices.

Technical accessibility measures implemented

To ensure effective compliance with our commitments, we have implemented a comprehensive set of technical measures covering all levels of the web architecture:

Structure and semantic markup

We use semantic HTML5 throughout the site, employing specific tags such as header, nav, main, article, section, and footer to clearly define the content structure. This architecture facilitates navigation through assistive technologies and improves indexing by search engines.

All headings follow a logical and sequential hierarchy (h1, h2, h3, etc.), with no skipped levels, allowing screen reader users to quickly understand the content structure and move efficiently between sections.

Keyboard navigation and operability

All site features are accessible through keyboard navigation, using the Tab, Shift+Tab, Enter, and arrow keys. The tab order respects the logical structure of the document, and the focus indicator is clearly visible at all times.

We have removed so-called "keyboard traps" that prevent users from leaving certain components, and we provide skip links to the main content to avoid repetitive navigation through common elements on each page.

Accessible multimedia content

All meaningful images include descriptive alt attributes that convey the purpose and visual content to users who cannot perceive them. Decorative images are properly marked so assistive technologies ignore them, avoiding redundant information.

The multimedia content we include features, whenever possible, subtitles, text transcripts, and audio descriptions, ensuring universal access to audiovisual information.

Forms and interactive elements

All form fields have explicit associated labels via the for attribute, making them easier to identify. Error messages are clear, specific, and programmatically associated with the corresponding fields.

We provide contextual instructions and format examples when needed, and submission controls include confirmations for critical operations, minimizing unintentional errors.

Contrast and visual readability

The site’s visual design respects the minimum contrast ratios established in WCAG 2.1: 4.5:1 for normal text and 3:1 for large text, ensuring readability for people with low vision or color blindness.

Text can be enlarged up to 200% without loss of functionality or content, and the design responds appropriately to different text spacing configurations set by users.

Technology infrastructure focused on performance and security

Accessibility is not limited to visual design and code structure. A truly accessible site must also be fast, stable, and secure. For this reason, we have implemented a cutting-edge technology infrastructure that directly contributes to an inclusive user experience:

High-performance LiteSpeed server

Our site is hosted on LiteSpeed Web Server servers, a leading technology in the industry that offers significantly faster response times than traditional servers. This infrastructure especially benefits users with slow connections, low-end devices, or bandwidth limitations.

LiteSpeed incorporates advanced server-level caching (LSCache) mechanisms that drastically reduce loading times, minimizing waiting and improving the browsing experience for people with cognitive difficulties who require fast and predictable responses.

Resource optimization and intelligent compression

We implement automatic resource compression (HTML, CSS, JavaScript) using Brotli and Gzip algorithms, reducing page weight by up to 70%. This optimization is crucial for users with limited data plans or satellite connections.

Images are automatically optimized and served in WebP format when the browser supports it, maintaining visual quality while significantly reducing loading times. For older browsers, we keep alternative versions in traditional formats, ensuring universal compatibility.

Security through TLS encryption

All communications with our site are protected by HTTPS/TLS encryption with up-to-date certificates. This measure not only protects user privacy, but also ensures content integrity, preventing malicious modifications that could affect accessibility.

We carry out periodic security audits and apply software updates immediately, minimizing vulnerabilities that could compromise service availability or the security of personal data.

PrestaShop platform with accessibility modules

We use PrestaShop as our content management system, an internationally recognized e-commerce platform that allows the integration of specific accessibility modules and offers a modular architecture that facilitates continuous updates.

This technological base allows us to implement improvements quickly, carry out thorough testing in controlled environments, and maintain compatibility with the latest versions of browsers and assistive technologies.

Browser and device compatibility

Our website has been developed following open web standards and its correct operation has been validated in the latest versions of the main browsers on the market:

• Google Chrome (version 90 and above)
• Mozilla Firefox (version 88 and above)
• Microsoft Edge (version 90 and above)
• Apple Safari (version 14 and above)
• Opera (version 76 and above)

The design is fully responsive, automatically adapting to different screen sizes, orientations, and resolutions. This ensures an optimal experience on desktop computers, tablets, and mobile devices alike, significantly expanding access for people who use smartphones exclusively.

We have verified compatibility with the main assistive technologies on the market, including JAWS, NVDA, VoiceOver, and TalkBack, carrying out real user testing to identify and correct possible incompatibilities.

Review process and continuous improvement

Accessibility is a dynamic process that requires constant attention. For this reason, we have established a continuous audit and improvement program that includes:

Periodic automated evaluations

We perform weekly automated analyses using specialized tools that identify common accessibility issues, including HTML validators, contrast analyzers, heading structure checkers, and form issue detectors.

Manual reviews using expert methodology

In addition to automated tools, we carry out thorough manual reviews of critical sections of the site, navigating exclusively with the keyboard, using screen readers, and simulating different visual impairment conditions.

These manual evaluations are essential, as approximately 30% of accessibility issues can only be detected through qualified human inspection.

Updates and security patches

We keep the core software, templates, and modules updated systematically, applying security patches within a maximum of 48 hours from publication when critical vulnerabilities are involved.

Continuous training for the technical team

Our development team receives regular training in web accessibility, staying up to date on new techniques, regulatory changes, and industry best practices.

Known limitations and action plan

Despite our efforts, we acknowledge that residual limitations may exist in certain areas of the site:

• Historical documents: some PDF files published before September 2018 may not fully comply with current standards. We are working on their review and progressive conversion.
• Third-party content: certain integrated elements from external providers (interactive maps, social media widgets, embedded video players) may present accessibility limitations that are beyond our direct control. In these cases, we offer accessible alternatives whenever possible.
• CMS updates: due to automatic updates of the content management system, elements requiring adjustments may occasionally appear temporarily. We monitor these situations and correct them with the highest priority.

We have established a specific action plan to address these limitations, with measurable objectives and defined deadlines, prioritizing those barriers that affect the largest number of users.

Contact information and complaints procedure

If, while browsing, you detect any accessibility issue, have difficulty accessing any content, or wish to make a suggestion for improvement, we invite you to contact us through the following channels:

We commit to responding to all accessibility-related communications within a maximum of 10 business days, providing information on the measures adopted or planned to resolve the reported issue.

Types of communications you may submit

In accordance with article 10.2.a of Royal Decree 1112/2018, you may inform us of:

• Non-compliance with the accessibility requirements established in current regulations.
• Specific access difficulties to content that are not covered by legal exceptions.
• Questions about the availability of content in accessible alternative formats.
• Suggestions to improve the overall accessibility of the site.

Formal complaint procedure

If you believe your communication has not been properly addressed, you may submit a formal complaint following the procedure established in article 10.2.b of RD 1112/2018, addressed to the contact details indicated.

In your communication, please clearly specify:

• The specific facts giving rise to the complaint, including specific URLs where applicable.
• The reasons why you believe there is non-compliance with accessibility requirements.
• The request or corrective action you are asking for.

All complaints will be handled with the highest priority by the company’s management, ensuring a transparent process that respects your rights as a user.

Transparency and accountability

As part of our commitment to transparency, we publish this updated accessibility statement, last reviewed on November 13, 2025.

The current version of the website corresponds to this same date, reflecting the actual state of compliance with accessibility requirements at the time of evaluation.

We carry out annual comprehensive reviews of the accessibility statement, updating it whenever significant changes are implemented on the site or when current regulations undergo relevant modifications.

This statement has been prepared through an internal self-assessment carried out by qualified professionals with specialized knowledge of web accessibility and applicable regulations.

Additional accessibility resources

For more information about web accessibility and disability, you can consult the following official resources:

• World Wide Web Consortium (W3C): international organization that develops the WCAG guidelines and other web accessibility standards.
• Reference Center for Accessibility and Web Standards: portal of Spain’s Ministry of Economic Affairs and Digital Transformation dedicated to web accessibility.
• Royal Board on Disability: body that promotes public policies for inclusion and accessibility in Spain.

Final commitment statement

At Ecoportatil, we understand that web accessibility is a fundamental right and an ethical responsibility that goes beyond regulatory compliance. Our commitment is to build a truly inclusive digital environment, where everyone can exercise their digital autonomy with full independence.

We work every day to remove barriers, incorporate new assistive technologies, and stay at the forefront of best practices in universal accessibility.

We appreciate your trust and invite you to take an active part in this continuous improvement process by letting us know about anything we can optimize to make https://ecoportatil.es/ a more accessible space for everyone.

Document updated on November 13, 2025 | Ecoportatil