Frequently Asked Questions

We come from the south, more specifically from Malaga . We are a team of young people committed to the environment , to reusing, to paying a fair price for things, to raising awareness of the NO to the use and throw away culture, and of course, we are great lovers of computing .

Our job is to offer affordable refurbished computers with a warranty , along with the best service and support . You can be sure that you'll like any product we have on our website, as we've carefully selected each one before putting it up for sale. Ecoportatil is the ideal place to buy a cheap, used laptop.

Statements by Manuel Montes for Canal Sur . Click to watch the video.

“A second-hand device is one that hasn't been tested, verified, or come with a warranty. A refurbished device undergoes numerous tests by professionals who verify that the machine works perfectly, and it's also delivered with a warranty.”

Our work is based on importing high-end computers from major IT companies around the world, thoroughly testing them in our facilities, refurbishing any necessary parts, cleaning their components and fans, replacing the thermal paste, and giving them a second life, along with a 1-year warranty that can be extended to 3 years. This allows us to offer our customers high-performance laptops at very low prices , both in our physical store in Malaga and in our online store.

Statements from the CEO of ECOportatil to the Diario Sur newspaper. Click to read the article.

Front page of the article about ECOportatil in the Diario Sur newspaper. Click to read the article.

Although we were born in the cold winter of 2017, we consider ourselves honest, well-trained, committed, and experienced enough to meet each and every one of your expectations. In fact, the satisfaction of our clients speaks for itself, as you may have read on social media.

Statements from the CEO of ECOportátil to the Diario Sur newspaper . Click to read the article.

Thanks to this, in a very short time, we have been able to position ourselves among the leading companies in the market, and also as the cheapest company in Spain for refurbished desktops and laptops , and above all, as the most humane .

We hope you enjoy the website, as well as the products, prices, and our friendly service. If you see anything you don't like, please don't hesitate to contact us and we'll do our best to resolve it.

We are located in Spain, in Andalusia, more specifically in Malaga . However, we offer national and international shipping , so you can enjoy our refurbished equipment at the best price from anywhere in the world.

If you prefer, we can also assist you in person and deliver your order by hand at our physical store, located at Calle San Millán nº 27, 29013 Málaga .

We encourage you to place your order in advance through our website so that it is recorded in your order history, you can download the invoice at any time and easily manage the warranty if needed.

During the checkout process, select the "Local in-store pickup" shipping option and your preferred payment method. If you wish to pay directly at our store, you can also do so without any problem.

Our opening hours are Monday to Friday , from 9:00 to 14:00 and from 16:00 to 19:00 .

Most of our products are refurbished, meaning they undergo 29 quality control checks to ensure they meet the necessary requirements and established quality standards. You can find a detailed description of the entire process on our refurbishment page .

We perform chassis and hinge repairs, internal cleaning, thermal paste replacement, keyboard reprinting, RAM and SSD upgrades, and more. In short, we do everything necessary to ensure you receive a fully verified device and can buy with complete peace of mind. Should you encounter any issues, our 2-year warranty will cover you.

Refurbished products are those that, before being sold, have been tested and verified by professionals to guarantee their proper functioning. Furthermore, these products are backed by a warranty , which in our case is 2 years , extendable to 3 years. You can learn about all the steps and technical checks we perform in our refurbishment process .

Is it the same as second-hand?

The answer is no . Second-hand products generally do not come with a warranty, have not undergone thorough technical checks or professional verification processes, and therefore do not offer the security and peace of mind that a refurbished product guarantees.

We have a team of people happy to help you from 9:00 to 14:00 and from 16:00 to 19:00 , whether to help you choose the equipment that best suits you or to answer any questions you may have before or after your purchase.

You can call us on 951 20 47 46 or, if you prefer, write to us directly via WhatsApp . We'll be happy to assist you.

The answer is YES . We offer a two-year free warranty on all products on our website. Furthermore, if you'd like extra peace of mind, you can extend the warranty to three years directly from the product page, customizing it to your liking.

The warranty covers any failure resulting from product malfunction . Damage caused by misuse, such as impacts or drops, broken plastic, virus problems, or liquid spills (yes, coffee on the keyboard counts too ☕), is excluded. If you use the device normally, you have nothing to worry about: enjoy it, and we'll take care of it in the unlikely event of any problem.

What's more, collection and return shipping costs are on us! We'll send a courier to pick up your equipment and return it to you in perfect condition as quickly as possible .

If you would like more information about our guarantees, we recommend you take a look at the general terms and conditions of sale .

• Where can I check if a product is available?

On our website , all the products you see are physically in stock in our own warehouse . We don't work with external stock or products "on order": what you see available is real .

When you enter a product's page, right below the name, price, and SKU, you will find a yellow box that clearly indicates the exact number of units available .

This way we avoid unnecessary cancellations and unpleasant surprises: if you can buy it, it's because we have it .

• Availability Notice

If you like a product and it's no longer available, please contact us . We can notify you when it's back in stock or help you find a similar alternative that suits your needs.

You can call us on 951 20 47 46 or write to us via WhatsApp .

And if you have a specific model in mind, we recommend noting the SKU and checking it frequently . Our warehouse is constantly being restocked, and the flow of equipment in and out is very high.

We offer financing through seQura , allowing you to split your purchase into convenient installments . If you choose the 3-installment payment option, your purchase will be interest-free .

In addition to seQura, depending on the amount and the product, you can also find other payment options such as Amazon Pay and PayPal , so you can choose the one that is most convenient for you.

The available terms and installments are clearly shown on each product page and you can review them again in the last step of the payment process , before confirming your order.

If you have any further questions about financing with seQura, we recommend that you consult this page for all the detailed information .

Yes, of course! We'll send them to you with no obligation . We want you to shop with peace of mind, security, and complete confidence. We know that when buying online, it's normal to want to see the product clearly beforehand, and that's what we're here for.

Write to our customer service team via WhatsApp and we will respond as soon as possible:

• 951 20 47 46 (click here to contact us via WhatsApp)

If you prefer, you can also contact us by email at hola@ecoportatil.es , although we recommend WhatsApp because it is faster and more direct .

You just need to tell us the reference or SKU of the equipment you are interested in, or send us the product link directly, and we'll take care of the rest.

Basically, we offer the most commonly used payment methods today , so you can choose the one that's most convenient for you.

• Bizum
• Bank transfer
• Credit/Debit Card
• PayPal
• Apple Pay
• Google Pay
• Amazon Pay
• Financing up to 18 easy installments with seQura
• Financing up to 3 months interest-free with seQura

• How to apply it

Once you click "Checkout," you'll see the option "Do you have a coupon?" at the top. Click there, and a text field will appear where you can enter the code. Then, click "Apply coupon," and you're done! You'll also find this option in your shopping cart before finalizing your purchase.

• Problems with the code

If you have any problems entering the coupon or promotional code, you can call us on 951 20 47 46 or write to us via WhatsApp , whichever is more convenient for you.

• Can I use multiple codes?

Unfortunately, most of our codes are not cumulative in most cases , so you cannot use several at the same time unless we expressly state otherwise.

¿Cómo funciona el proceso de “trade-in” con Ealyx?

Ealyx es una plataforma de tecnología que te permite vender tus artículos usados a cambio de crédito para tu próxima compra. Mediante el proceso de “trade-in”, puedes aprovechar el valor de esos productos que ya no utilizas y usarlos para pagar una nueva compra en Allzone. Es una forma fácil de renovar tus artículos sin tener que pagar el precio completo.

1.      Valoración remota: Al comprar, encontrarás la opción de vender tus artículos usados con Ealyx para obtener crédito. Solo completa un breve formulario con la información de tu producto para recibir una valoración estimada.

2.      Paga tu compra con el valor del producto que vendes: Una vez que tengas el valor estimado, puedes usarlo como un descuento inmediato al finalizar tu compra. Solo selecciona Ealyx Pay para aplicar el valor de tu producto usado. Si no eliges Ealyx Pay, el valor se abonará después de la inspección

3.      Envía tu artículo: Tras completar tu compra, recibirás instrucciones sobre cómo enviar el artículo usado.

4.      Revisión del producto: Una vez recibido el artículo, Ealyx realizará una inspección para verificar su estado. Si el producto no coincide con la descripción proporcionada, te contactaremos para ajustar la oferta.

5.      Ajuste del plan de pago: Después de la revisión, el valor confirmado se aplicará para reducir el saldo pendiente de tu compra. Si queda algún pago, se cobrará según el plan de pago elegido.

EalyxPay

Paga por nuevas compras con artículos usados. En este proceso conocido como "trade-in" sus artículos usados se evalúan de forma remota durante el proceso de su nueva compra, y puede utilizar el valor estimado como pago.

El proceso es sencillo y sigue estos pasos:

1. Valoración Remota: Proporcionamos un valor estimado para sus artículos usados según la información que comparte, usando nuestra tecnología propia.

2. Pague su compra con el valor del producto que vende: Acepte la oferta de valoración para aplicar el valor de la venta de su producto usado en su nueva compra. Si elige Ealyx Pay al finalizar la compra, el valor estimado se aplicará de inmediato, y podrá seleccionar un plan de pago conveniente. Si Ealyx Pay no está disponible o no lo selecciona al finalizar la compra, puede completar la compra con otro método de pago y el valor de la venta le será abonado después de la inspección.

3. Envíe su artículo: Una vez que complete la compra, recibirá instrucciones sobre cómo enviar su artículo.

4. Inspección: Nuestro partner de recompra inspeccionará su artículo para verificar su estado. Si hay alguna diferencia con la descripción inicial, nos pondremos en contacto para confirmar antes de finalizar el proceso.

5. Ajuste del Plan de Pago: Después de la inspección, el valor confirmado se aplicará para reducir el importe de cualquier pago pendiente de su compra. Si hubiera un saldo restante, se cobrará según el plan de pago que haya sido seleccionado.

It all depends on how much of a hurry you're in. In mainland Spain and the Balearic Islands, we offer free standard shipping (3-5 days) for orders over €99 . To be honest, in most cases delivery usually takes around 48 hours .

If you need to receive your order as soon as possible, we also have premium 24/48h shipping options to ensure faster delivery.

We ship to:

• Peninsular Spain and the Balearic Islands
• Canary Islands, Ceuta and Melilla
• All countries of the European Union

For urgent shipments (24/48h), orders placed after 13:00 h may not be dispatched the same day, as we prepare each item with care and dedication to ensure it arrives in perfect condition.

Please note that computers with modifications, RAM or SSD upgrades, software installations, or special configurations may require a little more preparation time.

If you have any questions about shipping, you can contact us through our contact form , or call/write to us by phone or WhatsApp at 951 20 47 46 .

The purchase process is very simple. First, choose the product you like best and select the configuration that best suits your needs . Then, add it to your cart , review your order, and fill in the necessary shipping and billing information .

Finally, simply select your preferred payment method , confirm the purchase, and you're all set. We'll carefully prepare your equipment so you receive it in perfect condition.

To modify or cancel your order, please contact us at 951 20 47 46. We will help you and guide you on how to proceed.

You can also email us at hola@ecoportatil.es , although we recommend you contact us through our contact form , as it is the fastest and most organized way to manage your request.

Yes, it's possible to buy without registering. You'll only need to provide the necessary information to complete the order. However, if you register, the purchase process will be faster and more convenient , and you can manage everything from your customer area .

By creating an account you can download your invoices , check the status of your orders , open incidents or manage the warranty much more easily, all from the same place.

If you have any questions about the processing of your personal data, you can consult ourPrivacy Policy .

The information you will need to complete the required fields is marked with an asterisk: name, surname, email address, address, telephone number and a password .

If you wish to associate the order with a company, you only need to indicate the company name and its VAT number .

To learn more about how we process your personal data, you can consult our Privacy Policy .

It's very simple. Once the order has been completed and you have received it correctly, your invoice will be available within 7 days .

Go to the "My Account" menu and enter theOrders section. From there you can view all your orders and download the invoice whenever you need it.

Simply click the "Download invoice" button and the invoice will automatically open in PDF format in a new browser tab or directly on your smartphone.

Your order may be in one of these states:

• Payment accepted: we have received the payment.
• In preparation: we are preparing your equipment.
• Shipped: Your order has already left our warehouse.

You can check the status of your order fromMy Account > Orders .

If you placed your order as a guest or don't remember your password, you can track it here: order tracking .

You will receive an informational email when the order goes to "In preparation" and another email with the tracking information when the order is shipped.

To change or correct any billing information, we recommend contacting our Administration Department using the following form:

Contact form

If you haven't received your order or have any questions about it, we recommend contacting us through our contact form so we can handle your case quickly and efficiently.

If you prefer, you can also call us on 951 20 47 46 and we will be happy to help you.

Do they come with a warranty? How long does it last?

Yes . All our products come with a 2-year warranty , with the option to extend it to 3 years for extra peace of mind.

The warranty covers any failure resulting from product malfunction . Damage caused by misuse, such as impacts or drops, broken plastic parts, virus problems, or liquid spills (yes, coffee on the keyboard counts too ☕), is excluded.

If you use the device normally, you have nothing to worry about: enjoy it and, in the unlikely event of any problem, we will take care of giving you the solution and peace of mind you need .

If you would like more information about our guarantees, we recommend that you consult the general terms and conditions of sale .

To check your equipment warranty, access your customer area and go to Orders .

Within each order you will be able to see the purchase date and all the information related to your product's warranty .

You can access your orders directly from here: Review my orders.

If you placed your order as a guest or don't remember your password, you can check it from this link: guest order tracking .

Depending on the problem with the equipment, the repair process can take between 9 and 30 business days . In any case, we always try to resolve it as quickly as possible , and in most situations, the turnaround time is considerably shorter .

If it is not possible to repair the equipment, we will replace it with another of the same model or with one of equal or superior characteristics , so that you are not left without a solution.

No. If the product is under warranty and has no exclusions due to misuse , we will fully cover the collection and return costs .

If you want to extend the warranty to 3 years , you can do so directly from the product page , in the "Extend warranty" section, for €39.95 .

The warranty covers any damage resulting from a malfunction of the product itself . Damage caused by misuse , such as impacts or drops, breakage, viral infections, or liquid spills, among others, is excluded.

For more information on warranty coverage and exclusions, please see our terms and conditions of sale .

If you have received your order and are not satisfied, you can exercise your right of withdrawal as long as no more than 30 days have passed since receiving the product.

To do this, you must complete the withdrawal form and send it along with the item you wish to return. The refund will be processed within approximately 5 to 10 days of receiving the product at our facilities.

* As this is a right of withdrawal, the return shipping costs are the responsibility of the customer . Furthermore, if free shipping was not selected, the original shipping costs will be deducted from the refund.

If you wish to obtain a copy of your personal data , you can request it directly from the following link:

Request my personal data

Additionally, you can revoke or modify your cookie consent at any time by accessing your customer area from here:

My account

The security of your data is one of our top priorities. Therefore, we implement appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, or misuse.

Your data is not transferred to third parties , except to those providers necessary for the correct provision of the service (such as transport companies, payment gateways or technical services), or when there is a legal obligation .

We retain your data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations. As a user, you have the right to access, rectify, delete, and object to the processing of your data, and at Ecoportátil we are committed to facilitating the exercise of these rights.