Frequently Asked Questions

We come from the south, more specifically from Malaga. We are a team of young people committed to the environment, to reusing, to paying a fair price for things, and to raising awareness against the throwaway culture, and of course, we are great lovers of computing.

Our job is to offer affordable refurbished computers with a warranty, along with the best service and support. You can be sure that you'll like any product we have on our website, as we've carefully selected each one before putting it up for sale. Ecoportatil is the ideal place to buy a cheap, second-hand laptop.

Statements by Manuel Montes for Canal Sur. Click to watch the video.

“A second-hand device is one that has not been tested, verified, or come with a warranty. A refurbished device undergoes numerous tests by professionals who verify that the machine works perfectly, and it is also delivered with a warranty.”

Our work is based on importing high-end computers from major IT companies around the world, thoroughly testing them in our facilities, refurbishing any necessary parts, cleaning their components and fans, replacing the thermal paste, and giving them a second life, along with a 1-year warranty that can be extended to 3 years. This allows us to offer our customers high-performance laptops at very low prices, both in our physical store in Malaga and in our online store.

Statements from the CEO of ECOportatil to the Diario Sur newspaper. Click to read the article.

Front page of the article about ECOportatil in the Diario Sur newspaper. Click to read the article.

Although we were born in the cold winter of 2017, we consider ourselves honest, well-trained, committed, and experienced enough to meet each and every one of your expectations. In fact, the satisfaction of our customers speaks for itself, as you may have read on social media.

Statements from the CEO of ECOportátil to the Diario Sur newspaper. Click to read the article.

Thanks to this, in a very short time, we have been able to position ourselves among the leading companies in the market, and also as the cheapest company in Spain for refurbished desktops and laptops, and above all, as the most human.

That's all for now; we hope you enjoy the website, as well as the products, the prices, and our friendly service. If you see anything you don't like, please don't hesitate to contact us and we'll do our best to resolve it.

We are located in Spain, in Andalusia, more specifically in Malaga. However, we offer national and international shipping, so you can enjoy our refurbished devices at the best price from anywhere in the world.

If you prefer, we can also assist you in person and hand over your order by hand at our physical store, located at Calle San Millán nº 27, 29013 Málaga.

We encourage you to place your order in advance through our website so that it is recorded in your order history, you can download the invoice at any time, and you can easily manage the warranty if needed.

During the checkout process, select the "Local in-store pickup" shipping option and your preferred payment method. If you wish to pay directly at our store, you can also do so without any problem.

Our opening hours are Monday to Friday, from 9:00 to 14:00 and from 16:00 to 19:00.

Most of our products are refurbished, meaning they undergo 29 quality control checks to verify that they meet the necessary requirements and the established quality standards. You can find the entire process in detail on our refurbishment page.

We carry out chassis and hinge repairs, internal cleaning, thermal paste replacement, keyboard reprinting, RAM and SSD upgrades, and more. In short, we do everything necessary to ensure you receive a 100% verified device and can buy with complete peace of mind. Should you encounter any kind of problem, our 2-year warranty will cover you.

Refurbished products are those that, before being sold, have been tested and verified by professionals to guarantee that they work correctly. Furthermore, these products are backed by a warranty, which in our case is 2 years, extendable to 3 years. You can learn about all the steps and technical checks we carry out in our refurbishment process.

Is it the same as second-hand?

The answer is no. Second-hand products generally do not come with a warranty, have not undergone thorough technical checks or professional verification processes, and therefore do not offer the security or peace of mind that a refurbished product does guarantee.

We have a team of people delighted to help you from 9:00 to 14:00 and from 16:00 to 19:00, whether to help you choose the device that best suits you or to answer any questions you may have before or after your purchase.

You can call us on 951 20 47 46 or, if you prefer, write to us directly via WhatsApp. We'll be happy to assist you.

The answer is YES. We offer a two-year free warranty on all products on our website. Furthermore, if you'd like extra peace of mind, you can extend the warranty to three years directly from the product page, customising it to your liking.

The warranty covers any failure resulting from a malfunction of the product. Damage caused by misuse, such as knocks or drops, broken plastics, virus problems, or liquid spills (yes, coffee on the keyboard counts too ☕), is excluded. If you use the device normally, you have nothing to worry about: you enjoy it, and we'll take care of it in the unlikely event that any problem arises.

What's more, the collection and return shipping costs are on us! We'll send a courier to collect your device and return it to you in perfect condition as quickly as possible.

If you would like more information about our warranties, we recommend you take a look at the general terms and conditions of sale.

• Where can I check whether a product is available?

On our website, all the products you see are physically in stock in our own warehouse. We don't work with external stock or products "awaiting delivery": what you see as available is real.

When you go to a product's page, right below the name, the price, and the SKU, you'll find a yellow box that clearly indicates the exact number of units available.

This way we avoid unnecessary cancellations and unpleasant surprises: if you can buy it, it's because we have it.

• Availability notice

If you like a product and it's no longer available, please contact us. We can notify you when it's back in stock or help you find a similar alternative that suits what you need.

You can call us on 951 20 47 46 or write to us via WhatsApp.

And if you have a specific model in mind, we recommend noting down the SKU and checking it frequently. Our warehouse is constantly being restocked, and the flow of devices in and out is very high.

We offer financing through seQura, which lets you split your purchase into convenient instalments. If you choose the 3-instalment payment option, your purchase will be interest-free.

In addition to seQura, depending on the amount and the product, you can also find other payment options such as Amazon Pay and PayPal, so you can choose the one that is most convenient for you.

The available terms and instalments are clearly shown on each product page, and you can review them again in the last step of the payment process, before confirming your order.

If you have any further questions about financing with seQura, we recommend that you consult this page with all the detailed information.

Yes, of course. We'll send them to you with no obligation. We want you to shop with peace of mind, security, and complete confidence. We know that when buying online it's normal to want to see the product clearly beforehand, and that's what we're here for.

Write to our customer service team via WhatsApp and we'll respond as soon as possible:

• 951 20 47 46 (click here to write to us via WhatsApp)

If you prefer, you can also contact us by email at hola@ecoportatil.es, although we recommend WhatsApp because it is faster and more direct.

You just need to tell us the reference or SKU of the device you're interested in, or send us the product link directly, and we'll take care of the rest.

Basically, we offer the most widely used payment methods today, so you can choose the one that's most convenient for you.

• Bizum
• Bank transfer
• Credit/debit card
• PayPal
• Apple Pay
• Google Pay
• Amazon Pay
• Financing in up to 18 convenient instalments with seQura
• Financing in up to 3 interest-free months with seQura

• How to apply it

Once you click "Checkout", at the top you'll see the option "Do you have a coupon?". Click there, and a text field will appear where you can enter the code. Then, click "Apply coupon" and you're done. You'll also find this option in your shopping cart, before finalising your purchase.

• Problems with the code

If you have any problem entering the coupon or promotional code, you can call us on 951 20 47 46 or write to us via WhatsApp, whichever is more convenient for you.

• Can I use multiple codes?

Unfortunately, most of our codes are not cumulative on most occasions, so you cannot use several at the same time, unless we expressly state otherwise.

How does the “trade-in” process with Ealyx work?

Ealyx is a technology platform that allows you to sell your used items in exchange for credit towards your next purchase.

Through the “trade-in” process, you can take advantage of the value of those products you no longer use and use them to pay for a new purchase at Allzone, thereby reducing the final amount. It's an easy, fast, and efficient way to renew your devices without having to pay the full price.

Ealyx Pay allows you to pay for your new purchases with the value of your used items.

During the purchase process, your devices are evaluated remotely, and you can use that estimated value as part of the payment.

Step-by-step process

1. Remote valuation

When you make your purchase, you'll find the option to sell your used items with Ealyx to obtain credit.

You just need to fill in a short form with your product's information to receive an estimated valuation.

2. Pay for your purchase with the value of the product

Once you have the estimated value, you can use it as:

• An immediate discount, by selecting Ealyx Pay at checkout
• Or you can receive the amount after the inspection, if you don't choose this option

If you select Ealyx Pay, the value will be applied directly and you'll be able to choose a tailored payment plan if necessary.

3. Send your item

After completing your purchase, you'll receive instructions on how to send the used item easily.

4. Product inspection

Once received, the buy-back partner will carry out a review of the device's condition.

If the product does not match the initial description, you'll be contacted to adjust the offer before continuing.

5. Payment plan adjustment

After the inspection:

• The confirmed value will be applied to your purchase
• If any amount remains outstanding, it will be charged according to the chosen payment plan

With this process, you can take advantage of the value of your used devices, save on your purchase, and contribute to a more sustainable model. ♻️

It all depends on how much of a hurry you're in. In mainland Spain and the Balearic Islands, we offer free standard shipping (3-5 days) on orders over €99. To be honest, in most cases delivery usually takes around 48 hours.

If you need to receive your order as soon as possible, we also have premium 24/48h shipping options to ensure faster delivery.

We ship to:

• Mainland Spain and the Balearic Islands
• The Canary Islands, Ceuta and Melilla
• All countries in the European Union

For urgent shipments (24/48h), orders placed after 13:00 may not be dispatched the same day, as we prepare each device with care and dedication to ensure it arrives in perfect condition.

Please note that devices with modifications, RAM or SSD upgrades, software installations, or special configurations may require a little more preparation time.

If you have any questions about shipping, you can contact us, call us, or write to us via WhatsApp on 951 20 47 46.

The purchase process is very simple. First, choose the product you like best and select the configuration that best suits your needs. Then, add it to your cart, review your order, and fill in the necessary shipping and billing details.

Finally, simply select your preferred payment method, confirm the purchase, and you're all set. We'll carefully prepare your device so that you receive it in perfect condition.

To modify or cancel your order, please contact us on 951 20 47 46. We'll help you and guide you on how to proceed.

You can also email us at hola@ecoportatil.es, although we recommend contacting us through our contact form, as it is the fastest and most organised way to manage your request.

Yes, it's possible to buy without registering. You'll only need to provide the necessary details to complete the order. Even so, if you register, the purchase process will be faster and more convenient, and you'll be able to manage everything from your customer area.

By creating an account you'll be able to download your invoices, check the status of your orders, and open claims or manage the warranty much more easily, all from the same place.

If you have any questions about how your personal data is processed, you can consult our Privacy Policy.

The details you'll need to complete the required fields are those marked with an asterisk: first name, surname, email address, address, telephone number and a password.

If you wish to associate the order with a company, you only need to provide the company name and its VAT number (CIF).

To find out more about how we process your personal data, you can consult our Privacy Policy.

It's very simple. Once the order has been completed and you have received it correctly, your invoice will be available within 7 days.

Go to the "My Account" menu and open the Orders section. From there you can view all your orders and download the invoice whenever you need it.

Simply click the "Download invoice" button and the invoice will automatically open in PDF format in a new browser tab or directly on your smartphone.

Your order may be in one of these states:

• Payment accepted: we have received the payment.
• In preparation: we are preparing your device.
• Shipped: your order has already left our warehouse.

You can check the status of your order from My Account > Orders.

If you placed your order as a guest or don't remember your password, you can track it here: order tracking.

You'll receive an informational email when the order moves to In preparation, and another email with the tracking information when the order is shipped.

To change or correct any billing details, we recommend contacting our Administration Department using the following form:

Contact form

If you haven't received your order or have any questions about it, we recommend contacting us through our contact form, so we can handle your case quickly and efficiently.

If you prefer, you can also call us on 951 20 47 46 and we'll be happy to help you.

Do you offer a warranty? How long does it last?

Yes. All our products come with a 2-year warranty, with the option to extend it to 3 years if you'd like extra peace of mind.

The warranty covers any failure resulting from a malfunction of the product. Damage caused by misuse, such as knocks or drops, broken plastics, virus problems, or liquid spills (yes, coffee on the keyboard counts too ☕), is excluded.

If you use the device normally, you have nothing to worry about: you enjoy it and, in the unlikely event that any problem arises, we'll take care of giving you the solution and the peace of mind you need.

If you would like more information about our warranties, we recommend you consult the general terms and conditions of sale.

To check your device's warranty, go to your customer area and open Orders.

Within each order you'll be able to see the purchase date and all the information related to your product's warranty.

You can access your orders directly from here: Review my orders.

If you placed your order as a guest or don't remember your password, you can check it from this link: guest order tracking.

Depending on the problem the device has, the repair process can take between 9 and 30 business days. In any case, we always try to resolve it as quickly as possible, and in most situations the turnaround time is considerably shorter.

If it isn't possible to repair the device, we'll replace it with another of the same model or with one of equal or superior specifications, so that you're not left without a solution.

No. If the product is under warranty and has no exclusions due to misuse, we cover the collection and return costs in full.

If you want to extend the warranty to 3 years, you can do so directly from the product page, in the "Extend warranty" section. To see the exact price, select the 3-year extension option on the product page itself.

The warranty covers any damage resulting from a malfunction of the product itself. Damage caused by misuse, such as knocks or drops, breakages, virus infections, or liquid spills, among others, is excluded.

For more information on the warranty's coverage and exclusions, you can consult our terms and conditions of sale.

If you've received your order and aren't convinced by it, you can exercise your right of withdrawal as long as no more than 30 days have passed since you received the product.

To do this, you must go to the warranty and returns form and select the withdrawal option. The refund will be processed within approximately 5 to 10 days of the product being received at our facilities.

* As this is a right of withdrawal, the return shipping costs are the responsibility of the customer. Likewise, if free shipping was not selected, the original shipping costs will be deducted from the refund.

If you wish to obtain a copy of your personal data, you can request it directly from the following link. Remember that, in order to download your data, you must log in to your account first:

Request my personal data

In addition, you can revoke or modify your cookie consent at any time by accessing your customer area from here. To do so correctly, you must log in to your account first:

My account

The security of your data is one of our top priorities. That's why we apply appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or misuse.

Your data is not transferred to third parties, except to those providers necessary for the correct provision of the service (such as transport companies, payment gateways or technical services), or when there is a legal obligation.

We retain your data only for as long as necessary to fulfil the purposes for which it was collected and to comply with the applicable legal obligations. As a user, you have the right to access, rectify, delete, and object to the processing of your data, and at Ecoportátil we are committed to facilitating the exercise of these rights.