Conditions of sale

General Terms and Conditions of Sale

Ecoportatil.es — PortatilEco España S.L.U.
Tax ID (CIF): B05484332
Registered office: C/ San Millán nº 27, 29013 Málaga, Spain
Registration details: Registered in the Málaga Commercial Register (Registro Mercantil de Málaga), Volume 6.036, Folio 204, Sheet MA-161.131, 1st entry.
Telephone: +34 951 20 47 46
Email: hola@ecoportatil.es
Website: https://ecoportatil.eu/
Last updated: 23 August 2026

1. Purpose and scope

These General Terms and Conditions of Sale govern purchases made through the website https://ecoportatil.eu/, owned by PortatilEco España S.L.U.

The provisions relating to consumer rights, the legal guarantee, the right of withdrawal, jurisdiction and consumer protection legislation shall apply to natural persons acting for purposes outside their trade, business, craft or profession.

Where a purchase is made by a company, professional, self-employed person or reseller in the course of their business, the relationship shall be a business relationship and the rights reserved by law to consumers shall not apply, without prejudice to any commercial terms expressly agreed.

By completing the purchase process and ticking the corresponding acceptance box, the customer declares that they have read and accepted these terms and conditions, as well as the legal notice and the privacy policy.

The applicable terms and conditions shall be those published and accepted by the customer at the time the order is placed. Ecoportatil.es will keep an electronic record of the version accepted.

2. Language and filing of the contract

Sales transactions are concluded in Spanish, notwithstanding that certain information may be available in other languages.

The order and the applicable terms and conditions will be stored electronically. The customer may consult their order history and download the available invoices from their personal account, or request them from customer service.

3. Purchasing process

To make a purchase on Ecoportatil.es, the customer must select the products, add them to the basket, provide the required details and choose from the available delivery and payment methods.

Before confirming the order, the customer will be able to check the selected products, their main characteristics, the price, taxes, delivery charges and the total amount.

The order shall be deemed to have been received when Ecoportatil.es sends the corresponding confirmation by email.

Automatic acknowledgement of receipt of the order does not necessarily mean that the order has been finally accepted where there are manifest errors, lack of availability, reasonable suspicion of fraud or it is not possible to process the payment.

4. Prices and payment methods

Prices shown on the website are expressed in euros and include applicable taxes, unless expressly stated otherwise.

Subject to availability, Ecoportatil.es offers the following payment methods:

  • Credit or debit card, through a secure payment gateway.

  • PayPal.

  • Bank transfer.

  • Bizum.

  • Financed payment through SeQura.

  • Amazon Pay.

Some payment methods may be subject to additional checks, limits, contractual terms or authorisation by the payment service provider.

Ecoportatil.es will never ask the customer to provide, by email or telephone, the full password to their account, their card PIN or their full banking credentials.

5. Shipping and delivery

5.1. Deliveries to mainland Spain and the Balearic Islands

For deliveries to mainland Spain and the Balearic Islands, the following options may be available, depending on the address, the product and the time of purchase:

  • GLS, with estimated delivery in 72 hours.

  • Correos, for collection at a post office, with an estimated delivery time of 72 hours.

  • GLS Premium, with estimated delivery in 24/48 hours.

  • In-store collection in Málaga.

The delivery times indicated are estimates and are calculated in working days from the time the order has been prepared and handed over to the carrier.

Orders placed after 12:00 may begin to be processed on the following working day.

Devices that include upgrades, software installation, keyboard reprinting, vinyl skins, additional testing or any other customisation may require a longer preparation time. In such cases, delivery within 24 hours is not guaranteed.

5.2. Deliveries outside mainland Spain and the Balearic Islands

Ecoportatil.es may ship to:

  • The Canary Islands, Ceuta and Melilla.

  • Member States of the European Union.

  • Other international destinations made available during the purchase process.

The system will display the available delivery options and their cost before the order is completed.

Any customs charges, duties, local taxes, import charges or handling fees arising in the destination territory shall be borne by the customer, unless expressly stated otherwise.

5.3. Failed or delayed delivery

The customer must provide a complete and correct delivery address, as well as a valid telephone number or other means of contact.

Ecoportatil.es shall not be liable for delays attributable to incorrect details provided by the customer, repeated absence, customs incidents, force majeure or circumstances beyond its reasonable control, without prejudice to the rights to which the consumer is entitled by law.

6. Availability, pricing errors and manifest errors

All products displayed on the website are subject to availability.

If, after a purchase has been confirmed, Ecoportatil.es finds that the product is not available, it may cancel the order and will inform the customer as soon as possible.

In that event, Ecoportatil.es will refund in full all amounts paid, using the same payment method as that used for the purchase, unless the customer expressly agrees to another method.

Ecoportatil.es may, on a voluntary basis, propose an alternative product, but any substitution will require the customer's express acceptance.

Supervening unavailability shall not in itself give rise to any right to compensation, damages, an additional discount or the delivery of another product, without prejudice to the non-waivable rights to which the consumer is entitled.

Although Ecoportatil.es takes reasonable measures to ensure the accuracy of the prices, characteristics, discounts and configurations published, technical, typographical, IT or human errors may occur.

Where a manifest and objectively recognisable error is detected in the price, discount, description, characteristics, availability or configuration of a product, Ecoportatil.es may suspend or cancel the order, even if the customer has received an automatic confirmation, provided that the product has not yet been dispatched.

A manifest error shall include, among other cases, one in which the published price is clearly disproportionate to the usual value of the product, or is the evident result of an omitted digit, an incorrect decimal point, the improper stacking of discounts or an easily identifiable technical fault.

In such cases, Ecoportatil.es will inform the customer as soon as possible and may offer them the option of making the purchase again at the correct price or of cancelling the order and receiving a full refund of the amounts paid.

This clause shall not permit orders to be cancelled on the grounds of mere subsequent price changes, internal errors that are not objectively recognisable or commercial decisions taken at a later date.

7. Fraud prevention and abusive practices

Ecoportatil.es may temporarily suspend processing, request additional verification or cancel a purchase, order, return, repair or device buy-back transaction where there are reasonable indications of:

  • Use of false or incomplete data, or of data belonging to third parties without their authorisation.

  • Unauthorised, declined or suspicious payments.

  • Identity theft.

  • Tampering with or alteration of serial numbers, IMEI numbers, components or documentation.

  • Attempts to manipulate prices, promotions, valuations or IT systems.

  • Sending devices other than those declared in a buy-back.

  • Concealment of locks, damage, non-original parts or significant defects.

  • Patterns reasonably indicative of fraud, abusive returns or irregular buy-backs.

  • Repeated transactions carried out with inconsistent data.

Ecoportatil.es may request documents, photographs, videos, serial numbers, IMEI numbers, proof of purchase or any other reasonable information necessary to verify the legitimacy of the transaction.

These measures shall be applied proportionately and are intended to protect the customer, Ecoportatil.es and the providers of payment, transport, repair or buy-back services.

8. In-store collection

Orders for in-store collection may be collected once Ecoportatil.es has notified the customer that they are ready.

The customer will have 7 calendar days from that notification to collect the order, unless another period is agreed.

If the order is not collected within that period, Ecoportatil.es may contact the customer and grant an additional period. If the order is still not collected, Ecoportatil.es may cancel it and refund the amount paid using the same payment method, deducting only such costs as are legally applicable and have been notified in advance.

When collecting the order, the purchaser may be asked to show their identity document, or an authorisation where the order is collected by another person.

9. Guarantee and conformity of products

9.1. Duration and scope

Products sold as new are covered by a legal guarantee of 3 years from the date of delivery.

All refurbished products, regardless of their cosmetic or commercial classification — KM0, Grade A+, Grade A or Outlet — are covered by a guarantee of 2 years from the date of delivery.

Products classified as KM0 are considered refurbished products and are therefore covered by a 2-year guarantee.

Accordingly, the applicable periods are:

  • New products: 3 years.

  • KM0 refurbished products: 2 years.

  • Grade A+ refurbished products: 2 years.

  • Grade A refurbished products: 2 years.

  • Outlet refurbished products: 2 years.

These periods shall apply without prejudice to any longer guarantee expressly advertised on the product page or during a promotional campaign.

The guarantee shall apply in accordance with Spanish Royal Legislative Decree 1/2007 (TRLGDCU) and all other applicable consumer protection legislation.

Refurbished products may originate from bulk lots, leasing or rental contracts, clearance sales, ex-display stock, business closures, commercial returns or surplus stock. Before being placed on the market, they undergo technical testing and preparation processes.

Original packaging, where included, may show signs of handling, transport or storage. Such marks do not in themselves affect the functioning of the product or the guarantee cover.

Cosmetic or functional characteristics expressly described on the product page and known to the customer before purchase shall not be considered a lack of conformity in respect of that specific characteristic, provided that the customer has been specifically informed of it and has expressly accepted it where required by law.

9.2. Handling of guarantee claims

To report an issue, the customer must use the customer service channels provided and supply the information needed to identify the order and verify the problem.

Ecoportatil.es may request photographs, videos, diagnostic tests or technical information reasonably necessary before arranging collection of the product.

Where the issue is covered by the guarantee, Ecoportatil.es will bear the necessary costs of collection and return delivery and will apply the remedy required by law.

Where the diagnosis determines that the issue is not covered, the customer will be informed before any chargeable repair is carried out. Diagnostic, repair and transport costs that have been notified to and accepted by the customer in advance may be passed on.

9.3. Repair, replacement and other remedies

In the event of a lack of conformity, the consumer may request repair or replacement of the product, unless one of these remedies is impossible or, compared with the other, would impose disproportionate costs, taking into account the legally applicable circumstances.

Repair or replacement shall be free of charge for the consumer and shall be carried out within a reasonable time and without significant inconvenience, taking into account the nature of the product and the purpose for which it was acquired.

If repair or replacement is not possible, is not carried out correctly or cannot be completed within a reasonable time, if the lack of conformity reappears, or if any of the other circumstances provided for by law applies, the consumer may request a proportionate reduction in the price or termination of the contract.

The replacement unit may be new, KM0 or refurbished where this is appropriate to restore conformity, it has equivalent or superior characteristics and the applicable legal rights are respected.

The period during which the product is at the disposal of Ecoportatil.es for repair or replacement shall suspend the running of the guarantee periods on the terms laid down by law.

Ecoportatil.es will provide the consumer with documentary proof of receipt of the product, stating the date and the issue reported, and with proof of its subsequent delivery, describing the remedial action taken.

9.4. Cases not covered by the guarantee

Unless there is a lack of conformity covered by law, the following are excluded:

  • Damage caused by knocks, drops, pressure, breakage or accidents.

  • Damage caused by liquids, moisture, corrosion or condensation.

  • Electrical damage resulting from power surges or incompatible chargers.

  • Damage caused by use contrary to the manufacturer's instructions.

  • Faults caused by viruses, malware or configurations made by the user.

  • Loss of data, files, passwords or software.

  • Normal cosmetic wear of casings, paintwork, keys, plastics or surfaces.

  • Tampering, repairs or upgrades that cause or are related to the fault.

  • Damage occurring during transport arranged directly by the customer.

An unauthorised modification or upgrade shall only affect the guarantee where it is causally linked to the fault or prevents its origin from being properly established.

9.5. Batteries: battery life and wear

Batteries are electrochemical components subject to wear and to a progressive loss of capacity as a result of the passage of time, charge cycles, temperature, pattern of use and storage conditions.

For refurbished devices where applicable, Ecoportatil.es guarantees, at the time of delivery, a minimum battery life of approximately 2 hours under normal conditions of use.

Actual battery life may vary depending on the model, age, screen brightness, power settings, connectivity, open applications, processor, graphics card, peripherals and ambient temperature.

Batteries are covered by a 1-year commercial guarantee against manufacturing defects or malfunctions, without prejudice to the legal rights to which the consumer is entitled where there is a lack of conformity.

The commercial guarantee does not cover the gradual reduction in capacity or battery life resulting from natural wear, provided that the battery continues to function in a manner consistent with its age, condition and the conditions disclosed.

9.6. Safety of batteries and chargers, and conditions of use

Batteries may present a risk of overheating, fire or leakage when they are damaged, deformed, punctured, exposed to extreme temperatures or used with incompatible chargers.

Devices, batteries and chargers must not be exposed to direct sunlight, left inside vehicles subject to high temperatures or used near radiators, heaters, naked flames, hot surfaces or excessive moisture.

The device must be used on a stable, well-ventilated surface. The ventilation grilles must not be covered, and the device must not be used under blankets, cushions, mattresses or other materials that hinder heat dissipation.

The charger supplied, or a compatible and certified charger suited to the manufacturer's electrical specifications, must be used.

Damage caused directly by incompatible, defective or uncertified chargers, batteries, cables, adapters or accessories shall not be covered where a causal link between their use and the fault can be established.

If swelling, deformation, abnormal heat, odour, noise, smoke, sparks, leakage, puncturing or fire is detected, the user must proceed as follows:

  • Immediately stop using and charging the device.

  • Switch off the device if it is safe to do so.

  • Disconnect the charger.

  • Keep the device away from flammable materials.

  • Do not puncture, crush, dismantle or reuse the battery.

  • Do not send a damaged battery by ordinary transport.

  • Contact Ecoportatil.es.

  • Call the emergency services if there is an immediate risk.

Damaged batteries must be taken to an authorised collection point and must not be disposed of with household waste.

9.7. Manufacturer and product safety

Unless otherwise stated, Ecoportatil.es is not the original manufacturer of the products it sells.

Ecoportatil.es acts as seller and, depending on the transaction, as distributor, refurbisher or marketer.

Ecoportatil.es will comply with the obligations of verification, information, traceability, notification, cooperation, quarantine, withdrawal or recall incumbent upon it under product and battery safety legislation.

Where an issue may be related to the design, manufacture, composition, labelling or safety of the product, Ecoportatil.es may report it to the manufacturer, importer, authorised representative or responsible economic operator.

Any involvement of the manufacturer does not prevent the consumer from exercising against Ecoportatil.es the rights arising from the legal guarantee or from a lack of conformity.

9.8. Seals, tampering and third-party repairs

The opening, repair or modification of the device by third parties shall not automatically result in the complete loss of the guarantee.

Ecoportatil.es may refuse cover for faults caused by:

  • Improper handling or tampering.

  • Damage caused during a third-party repair.

  • Installation of incompatible or defective components.

  • Alteration or removal of identification marks.

  • Broken seals, where this prevents the origin of the fault from being established or is directly related to it.

9.9. Devices repaired, quoted for, bought back or awaiting collection

Once a repair, diagnosis, quotation or buy-back valuation has been completed, or where the device is awaiting collection, acceptance, rejection, payment or instructions, Ecoportatil.es will notify the customer using the contact details provided by the customer.

This section shall also apply where:

  • The customer rejects the valuation.

  • The final valuation differs from the initial estimate.

  • The device does not match the description.

  • Locks, damage, non-original parts or undeclared defects are detected.

  • The transaction is cancelled or cannot be completed.

If 6 calendar days elapse without a response, Ecoportatil.es will send a first documented notice.

If a further 15 calendar days elapse without a response, it will send a second and final notice, warning that the free safekeeping period is coming to an end.

If 5 calendar days from the second notice elapse without a response, payment, instructions or collection, the free safekeeping period will end.

From that point onwards, Ecoportatil.es may:

  • Move the device to an external storage facility.

  • Pass on the actual, reasonable and documented costs of storage, safekeeping, transfer and return, provided that they have been notified in advance.

  • Claim any outstanding amounts that have been accepted.

  • Take the legal action necessary to be released from its duty of safekeeping.

  • Where appropriate, use deposit or consignment procedures.

The end of free safekeeping does not entail the automatic transfer of ownership to Ecoportatil.es, nor does it in itself authorise the sale, dismantling for parts, reuse or recycling of the device.

9.10. Identification of the product sent

The customer must ensure that the product handed over for return, diagnosis, repair or a guarantee claim is the one purchased from Ecoportatil.es.

Where applicable, it must match the model, serial number, IMEI, accessories and identifying details included in the order or invoice.

If a different product is received, Ecoportatil.es will inform the customer and may pass on the reasonable costs of identification, storage and return that have been notified in advance.

9.11. Diagnosis and quotation for repairs not covered

Where there are indications that an issue is not covered, Ecoportatil.es may offer a diagnosis and quotation.

The cost will be €60, provided that it has been notified in advance and expressly accepted.

This amount may be charged even if the customer rejects the quotation, as it corresponds to the technical work carried out.

Any transport costs not covered will be notified separately.

No chargeable repair will be carried out without prior acceptance.

9.12. Data, accounts and backups

Before handing over a device, the customer must make a backup, sign out of their accounts and remove passwords, PIN codes and activation locks where possible.

Diagnostic, repair or replacement processes may require the device to be completely wiped, the operating system to be reinstalled or the storage drive to be replaced.

Ecoportatil.es does not guarantee the preservation of files, software, settings or data that have not been backed up, save for any liability enforceable by law.

Access to data will be restricted to the staff who need to be involved in the technical handling.

10. Right of withdrawal and returns

10.1. Extended period

Ecoportatil.es grants the consumer an extended commercial period of 30 calendar days from receipt in which to notify their decision to withdraw.

The customer may notify their decision via:

https://ecoportatil.eu/warranty-returns

Use of the form is not mandatory. Any unequivocal statement may also be sent to hola@ecoportatil.es or to C/ San Millán nº 27, 29013 Málaga.

Where the consumer withdraws without giving any reason, it will not be necessary to provide photographs, videos or technical evidence unless these are needed to identify the order.

10.2. Returns and costs

Once withdrawal has been notified, the consumer must return the product without delay and, at the latest, within the following 14 calendar days.

The customer shall bear the direct cost of returning the product, unless Ecoportatil.es agrees to bear it.

If Ecoportatil.es arranges collection, the cost notified may be deducted from the refund.

Where there is a lack of conformity, an error on the part of Ecoportatil.es or a claim covered by the guarantee, Ecoportatil.es will bear the transport costs.

10.3. Refunds

Ecoportatil.es will refund all payments received, including the delivery costs of the cheapest standard delivery option.

The additional cost of a premium option voluntarily chosen by the customer will not be refunded.

The refund will be made without delay and, at the latest, within the 14 calendar days following the notification.

Ecoportatil.es may withhold the refund until it has received the product or sufficient proof that it has been sent back.

The same payment method will be used, unless expressly agreed otherwise.

10.4. Condition and diminished value

The product must be returned suitably protected and with its accessories.

The customer may handle the product to the extent necessary to establish its nature, characteristics and functioning.

If the product shows use beyond that necessary, Ecoportatil.es may deduct the diminished value actually incurred, justifying it on an individual and proportionate basis.

Opening the packaging does not automatically entail loss of the right of withdrawal. However, missing accessories, damage, signs of use, locks or reasonable restoration costs may be taken into account.

10.5. Exceptions

The right of withdrawal shall not apply in the cases excluded by law, including:

  • Products made to the consumer's specifications or clearly personalised.

  • Sealed goods which are not suitable for return for hygiene reasons and which have been unsealed.

  • Software, licences or digital content that have been activated, where legally applicable.

  • Digital content whose supply has begun with the consumer's express consent and acknowledgement that they thereby lose the right of withdrawal.

A standard RAM or storage upgrade shall not automatically exclude the right of withdrawal.

10.6. Promotions, gifts and bundles

Where an order includes a gift, a conditional discount or a bundle, the return must include all the corresponding items.

If any item is missing, its reasonable value may be deducted.

Where only part of a bundle is returned, the discounts may be recalculated if this condition was disclosed before purchase.

10.7. Online form

Ecoportatil.es provides the following form for guarantee claims, returns or withdrawal:

https://ecoportatil.eu/warranty-returns

The form makes processing easier, but does not limit the right to notify withdrawal by any other means that allows proof of dispatch.

11. Product classification

New: unused product sold as new. It may come from clearance sales or surplus stock and may have its original packaging. 3-year guarantee.

KM0: refurbished product originating from clearance sales, display, surplus stock or commercial returns, with no significant signs of use and boxed unless otherwise stated. 2-year guarantee.

Grade A+: refurbished, in very good cosmetic condition, with possible minimal marks. 2-year guarantee.

Grade A: refurbished, in good condition, with possible small visible marks. 2-year guarantee.

Outlet: refurbished, with a flaw, significant mark or limitation that is expressly described. 2-year guarantee.

Generic images may not correspond exactly to the unit shipped. Where photographs of the specific unit are published, this will be indicated.

12. Waste electrical and electronic equipment

Ecoportatil.es complies with the applicable obligations regarding waste electrical and electronic equipment and batteries.

The customer may request information on handing in a used appliance equivalent to the one purchased.

These products must not be disposed of with household waste.

13. Damage in transit

The customer is advised to inspect the parcel on receipt.

If the parcel shows knocks, signs of opening, moisture or tampering, the customer is advised to have this recorded, take photographs and refuse delivery where the damage is evident.

Visible issues should preferably be reported within the first 24 hours, with photographs.

Failure to report within that period does not automatically extinguish statutory rights, although it may make verification more difficult.

The packaging must be kept until the issue has been reviewed.

14. Taxes, customs and invoicing

Prices for consumers in Spain include applicable taxes.

Shipments to the Canary Islands, Ceuta, Melilla, territories outside the scope of VAT or non-EU countries may give rise to taxes, duties and charges at destination.

The customer must provide correct tax details.

15. Customer service

Opening hours may vary on public holidays or during holiday periods.

16. Communications

The customer must keep their details up to date.

Communications concerning orders, returns, guarantees, repairs, quotations, buy-backs or safety may be sent to any of the contact details provided.

17. Force majeure

Ecoportatil.es shall not be liable for delays caused by unforeseeable or unavoidable events, such as disasters, fires, general strikes, administrative restrictions or serious disruption to transport or telecommunications.

This does not limit the right to recover the amounts paid where performance becomes definitively impossible.

18. Severability

If any clause is declared void or unenforceable, the remaining clauses shall continue in force.

The affected clause shall be interpreted or replaced in a manner compatible with the applicable legislation and the rights of the consumer.

19. Governing law and dispute resolution

These terms and conditions are governed by the applicable Spanish and European legislation.

The consumer may bring proceedings before the competent courts, including, where applicable, the courts for their place of residence.

The reference to the registered office of Ecoportatil.es in Málaga does not entail any waiver of the jurisdiction to which the consumer is entitled by law.

The consumer may request the official complaints form (hoja de quejas y reclamaciones) of the Regional Government of Andalusia (Junta de Andalucía).

The consumer may also contact the public consumer services, the Municipal Consumer Information Office or an accredited alternative dispute resolution body, where appropriate.

Where a direct complaint cannot be resolved, Ecoportatil.es will provide the information required by law on the competent alternative dispute resolution body and on whether or not it will participate in the procedure.

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